Last updated: November 13, 2025
At MekarPad, we want you to be satisfied with your subscription. This Refund Policy outlines the conditions under which we provide refunds for paid subscriptions and services.
Quick Summary
14-Day Money-Back Guarantee: You can request a full refund within 14 days of your subscription purchase, no questions asked.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all MekarPad subscriptions. If you're not satisfied with your subscription for any reason, you can request a full refund within 14 days of your purchase.
This guarantee applies to:
- All new subscriptions (Pro, Premium, or any paid plan)
- Monthly and annual subscription plans
- Upgrades from a lower-tier plan to a higher-tier plan (refund for the difference)
To request a refund, simply contact us at [email protected] with your account email and subscription details. We'll process your refund promptly.
2. How to Cancel Your Subscription
You can cancel your subscription at any time:
- Log in to your MekarPad account
- Go to Account Settings → Subscription
- Click "Cancel Subscription"
Alternatively, contact us at [email protected] for assistance with cancellation.
When you cancel, your subscription will remain active until the end of your current billing period, and you'll retain access to all paid features during that time.
3. Billing Errors and Unauthorized Charges
If you were charged incorrectly due to a billing error (such as duplicate charges or incorrect amounts), we will issue a full refund for the erroneous charge.
If you believe a charge was made without your authorization, contact us immediately at [email protected]. We will investigate and resolve the issue promptly.
4. Payment Processing
All payments are processed securely through our payment partner, Paddle. Approved refunds will be processed within 7-10 business days and will be returned to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. How to Request a Refund
To request a refund within the 14-day guarantee period, please contact us with the following information:
- Your account email address
- The date of your subscription purchase
- The plan you subscribed to (Pro or Premium)
- A brief reason for your refund request (optional but helpful)
Email: [email protected]
Subject Line: Refund Request - [Your Account Email]
We aim to respond to all refund requests within 2-3 business days.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or through a notice on the platform.
Your continued use of the Service after changes are posted constitutes acceptance of the updated Refund Policy.
7. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Business Name: MekarPad
Legal Name: Gilang Romadhon Aprianto (Sole Proprietor)
Email: [email protected]
Website: https://mekarpad.com
We are committed to providing fair and transparent refund practices and will work with you to resolve any concerns.